Security Finance

  • Customer Service Representative

    Posted Date 1 week ago(8/12/2019 4:56 PM)
    Requisition ID
    Regular Full-Time
  • Overview


    Supports the branch manager in the daily operation of the branch office.


    • Provides courteous customer service
    • Solicits for new or renewed customer business on every contact
    • Receives loan payments and posts to customer accounts
    • Maintains cash drawer accuracy and security
    • Prepares and handles office deposits and maintains checkbook accuracy
    • Prepares and processes loan applications; closes approved loans
    • Performs collection activities on delinquent accounts, by both written and verbal communications
    • Assists with the development and training of all new personnel
    • Maintains compliance with company policies and procedures
    • Maintains accurate filing and record-keeping system
    • Prepares and assemble reports for remittance, and for branch record-keeping
    • Prompt and regular attendance is required 


    • Prior experience with customer service
    • Basic math and money handling skills; able to count cash accurately
    • Ability to obtain license, certification, and/or governmental approval to provide ancillary products and services, as applicable
    • Valid driver’s license and daily access to a reliable automobile for business use
    • Computer literate with ability to operate a ten-key calculator
    • This is an office position that consistently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
    • Requires the ability to communicate verbally and in writing.
    • This position frequently operates a standard telephone.
    • This position may travel requiring driving, and may require walking on uneven ground, climbing small stairs.
    • High school diploma or equivalent


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