Security Finance

  • Customer Relations and Administrative Support Manager

    Job Locations US-SC-Spartanburg
    Posted Date 2 months ago(11/14/2018 11:16 AM)
    Requisition ID
    Regular Full-Time
  • Overview

    Under limited supervision provides overall management of the customer relations and administrative support functions. Ensures timely and compliant customer complaint resolution and efficient administrative support services.


    • Develops, directs, manages, trains, and motivates efficient customer relations and administrative support teams that are customer service focused
    • Ensures complaints, credit disputes, and credit updates are handled promptly and in accordance with corporate procedures and applicable federal and state laws and regulations
    • Performs regular quality control audits of work performed by team members
    • Implements, monitors, and recommends updates to corporate compliance and administrative support programs for continuous improvement
    • Assesses root cause of all discovered issues and communicates to Supervisor
    • Performs regular review of departmental policies and procedures and provide recommendations to Supervisor
    • Identifies and initiates key metrics for the customer relations programs that are aligned with business objectives and support compliance and customer service improvements
    • Ensures quality administrative support service to assigned management staff
    • Facilitates and ensures good working relationships between operations personnel, Executive Management and home office staff
    • Monitors and maintains the department’s electronic document storage solution
    • Prompt and regular attendance is required


    • Minimum of 3 years of applicable experience dealing with investigation and monitoring of disputed customer transactions and customer complaints
    • Minimum of 3 years proven management or supervisory experience
    • Working knowledge of federal and state laws and guidelines pertaining to credit reporting (FCRA, BCFP, etc.)
    • Strong interpersonal, verbal, and written communication skills
    • Time management skills
    • Attention to detail
    • Computer literate with proficiency in Microsoft Office


    Physical Requirements:

    This is an office position that consistently operates a computer and other office productivity machinery, such as a copy machine and computer printer. Requires the ability to communicate verbally and in writing. This position does include minimal travel.


    Educational Requirements:

    Bachelor’s degree in relevant field preferred.


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