Supports the branch manager in the daily operation of the branch office.
Provides courteous customer service
Solicits for new or renewed customer business on every contact
Receives loan payments and posts to customer accounts
Maintains cash drawer accuracy and security
Prepares and handles office deposits and maintains checkbook accuracy
Prepares and processes loan applications; closes approved loans
Performs collection activities on delinquent accounts, by both written and verbal communications
Assists with the development and training of all new personnel
Maintains compliance with company policies and procedures
Maintains accurate filing and record-keeping system
Prepares and assemble reports for remittance, and for branch record-keeping
Prompt and regular attendance is required
Bilingual in English/Spanish.
Prior experience with customer service
Basic math and money handling skills; able to count cash accurately
Ability to obtain license, certification, and/or governmental approval to provide ancillary products and services, as applicable
Valid driver’s license and daily access to a reliable automobile for business use
Computer literate with ability to operate a ten-key calculator
This is an office position that consistently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Requires the ability to communicate verbally and in writing.
This position frequently operates a standard telephone.
This position may travel requiring driving, and may require walking on uneven ground, climbing small stairs.