Security Finance

  • Customer Relations Representative

    Job Locations US-SC-Spartanburg
    Posted Date 2 months ago(2 months ago)
    Requisition ID
    2018-1709
    Type
    Regular Full-Time
  • Overview

    Under moderate supervision handles, customer complaints, disputes and concerns in accordance with established Company customer service guidelines.  Determines best approach for handling complaints and responding to customers.

    Responsibilities

    • Receives incoming customer service calls and written correspondence regarding credit reporting issues from our customers or consumers
    • Determines best approach for responding to customer complaints; including the level of management the issue or complaint needs to be elevated to
    • Tracks all customer complaints and concerns from beginning to final outcome to ensure compliance with credit reporting agencies and corporate requirements
    • Follows up with any previously delegated customer service complaints or concerns; ensures the situation is handled and closed using established procedures and processes
    • Uses web-based tools, including E-Oscar and E-Port, to evaluate credit disputes to determine, working with the branch, if a consumer’s credit information should be updated
    • Provides written and verbal communication of final outcome to customer and field management as appropriate
    • Coordinates provides cross-training of this position to ensure adequate coverage
    • Prompt and regular attendance is required

    Qualifications

    Job Requirements:

    • Computer literate with strong Excel, Word, and PowerPoint skills
    • Excellent verbal and written communication skills in English with a strong preference for additional Spanish language skills
    • Knowledge of finance company office procedures, collection regulations, credit policy guidelines, FCRA and credit reports.
    • Prior strong customer service experience a preference

    Physical Requirements:

     

    This is an office position that consistently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.  Requires the ability to communicate verbally and in writing.

     

    Educational Requirements:

     

     

    High school diploma or equivalent with advanced higher education and/or related experience preferred

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