Security Finance

  • Customer Relations Manager

    Job Locations US-SC-Spartanburg
    Posted Date 3 weeks ago(6/4/2018 5:34 PM)
    Requisition ID
    2018-1676
    Type
    Regular Full-Time
  • Overview

    Under minimal supervision provides overall management of the customer relations and administrative support functions. Ensures timely and compliant customer complaint resolution and efficient administrative support services.

    Responsibilities

    • Develops, directs, manages, trains, and motivates efficient customer relations and administrative support teams that are customer service focused
    • Ensures complaints, credit disputes, and credit updates are handled promptly and in accordance with corporate procedures and applicable federal and state laws and regulations
    • Implements, monitors, and recommends approved updates to corporate compliance and administrative support programs for continuous improvement
    • Identifies and initiates key metrics for the customer relations programs that are aligned with business objectives and support compliance and customer service improvements
    • Ensures quality administrative support service to assigned management staff
    • Facilitates and ensures good working relationships between operations personnel, Executive Management and home office staff
    • Monitors and maintains the department’s electronic document storage solution
    • Prompt and regular attendance is required

    Qualifications

    • Minimum of 7 years of applicable business experience
    • Minimum of 3 years proven management or supervisory experience
    • Ability to learn software
    • Experience with TILA, ECOA, FDCPA, GLBA, FCRA, Dodd-Frank Act preferred
    • Negotiation skills
    • Computer literate with strong Excel skills

    This is an office position that consistently operates a computer and other office productivity machinery, such as a copy machine and computer printer. Requires the ability to communicate verbally and in writing. This position does include minimal travel.

     

    Secondary education in relevant field or equivalent training and experience

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